WindriderTack.com's Privacy Policy

Our Privacy Policy is very straight forward and simple: Any information we collect from you as you move through our website, either in signing up for our newsletter or ordering products through our order form, is used only to communicate directly to you, our valued customers, to make sure you are getting exactly what you are looking for in the way of saddles and riding accessories as horse enthusiasts. We never have, are not currently or will not sell to third parties your private information.

WindriderTack.com's
Shipping & Returns Policy

We typically ship out all orders within one week of receiving the order. The exceptions are where we need to communicate directly with you, as our valued customer, in regards to saddles sizes, types and your specific horse breed and fitting requirements. We work hard to establish direct contact with you upon receiving your saddle order and then working through all the particulars before shipping out your saddle. This will typically delay shipping beyond our standard one week target.

OUR SADDLE RETURNS POLICY

Any saddle being returned needs to be in its original pre-shipped condition...and the customer is responsible for all return shipping charges. We will then work to either replace the saddle that did not work with your horse or issue a refund for the cost of the saddle, based on condition requirements.

IN ORDER TO RETURN AN ITEM FOR CREDIT OR EXCHANGE, YOU MUST CONTACT US FIRST AND OBTAIN A RETURN AUTHORIZATION #. The RA# must be printed on the outside of your package. Packages without the RA# will not be accepted, but will be returned to the customer. Custom Made items are not returnable unless defective. We will repair or replace the item for you--depending on the problem. Regarding stock items, they may be returned within 14 days, in new condition, for a refund. (Shipping costs are not refunded.) After 14 days, but before 31 days, items may be returned, in new condition, for a refund minus 20% re-stock fee. (Shipping costs are not refunded.) EXCEPTIONS: Electrolytes & supplements are not returnable. BOA Boots are not returnable unless you need to exchange them for a different size (& they have not been used). No Refunds after 30 Days. NO REFUNDS ON SALE ITEMS. PLEASE Call or E-Mail BEFORE returning an item. If the item is expensive, consider insurance. (The most economical way to ship is by UPS Ground--and automatically covers up to $100 in insurance.) If we sent you the wrong item, we will refund the return shipping cost. Otherwise, the customer is responsible for any return shipping as well as shipping on the new item.

SHIPPING AND ORDERING INFORMATION

Orders within the continental United States will be shipped either by UPS or by Priority Mail. If your address is a P.O. Box, then Priority Mail is the method we must use. PAYMENT ON ORDERS WITHIN THE UNITED STATES may be made either by VISA, Master Card, or Money Order. WE DO NOT accept PERSONAL CHECKS. SHIPPING TIME: Custom made tack or clothing will be created after payment is received. All orders will be shipped ASAP. We make every effort to ship in-stock items within 24 hours (excluding weekends & holidays. If you need it TOMORROW!, pleasse see below. If you have custom items in addition to the stock items, they will all be sent together, unless you instruct otherwise. You can normally expect to receive your custom made items within 2-4 weeks. If you have not received your order or heard from us 4 weeks after placing your order, please contact us! Every effort will be made to update you on any unusual delays in your order. ORDER CONFIRMATION: You will receive a confirmation and a copy of your order by email. Please double check your order for correctness of sizes, color, etc. Notify us of any corrections that need to be made in your order as soon as possible. PLEASE enter your CORRECT PHONE # & E-MAIL ADDRESS. Otherwise, I cannot contact you if there is a problem with your order.